General Conditions of Sale
Article 1 – Purpose
These general terms and conditions of sale aim to define the rights and obligations of LUMIERE D'AILLEURS and the Customer of products presented by LUMIERE D'AILLEURS on its website https://lumiere-dailleurs.myshopify.com/ They apply exclusively between the company LUMIERE D'AILLEURS, 7 Galerie Montmartre 75002 PARIS, Siret: 901 917 690 000 17 (hereinafter "LUMIERE D'AILLEURS") and any individual consumer visiting or making a purchase via said Site (hereinafter "the Customer"). On the Site, LUMIERE D'AILLEURS allows the Customer to order online products of the LUMIERE D'AILLEURS brand (hereinafter "the Product(s)") according to these general terms and conditions. Any order placed with LUMIERE D'AILLEURS therefore entails the Customer's unconditional acceptance of these conditions. These general conditions may be modified at any time and without notice by LUMIERE D'AILLEURS, the applicable conditions being those in force on the date of the order by the Customer.
Article 2 – Products and Compliance
2.1 It is necessary to remind LUMIERE D'AILLEURS customers that the products are handcrafted throughout the year. LUMIERE D'AILLEURS therefore undertakes to present products for which it has pre-available stocks. After receiving an order via the Site, LUMIERE D'AILLEURS validates or not the payment depending on whether or not it is able to honor the order.
2.2 The Products offered for sale are presented on the LUMIERE D'AILLEURS website and accompanied by a description.
2.3 The Products offered by LUMIERE D'AILLEURS comply with the standards applicable in France. The presentation photographs illustrating the products offered on the Site aim to describe and present the items with the greatest accuracy. However, since the representation of colors cannot be perfectly faithful, these photographs cannot be considered as falling within the contractual scope and minimal variations in the representation of the items cannot engage the responsibility of LUMIERE D'AILLEURS, nor affect the validity of the sale. In order to describe the products marketed as faithfully as possible, the customer can read the components and colors available under each photograph. LUMIERE D'AILLEURS also undertakes to respect the materials used. Consequently, LUMIERE D'AILLEURS cannot incur the slightest liability in the event of an error or omission of any of these elements or in the event of modification of said elements by the suppliers.
Article 3 - Obligations of the Client
3.1 The Customer declares that he/she is at least 18 years old and has the legal capacity or holds parental authorization allowing him/her to place an order on the Site.
3.2 The Customer undertakes to communicate to LUMIERE D'AILLEURS the real and necessary information elements for the performance of the service subject to these conditions as requested online and according to his situation, in particular his name, first name, address, telephone number and valid e-mail. The Customer is responsible for the consequences resulting from information transmitted that is false or inaccurate or whose use would be illegal.
3.3 Once the order has been placed, LUMIERE D'AILLEURS sends the Customer an e-mail confirming the order. It informs the Customer of the dispatch of the Products.
Article 4 – Price
Product prices are indicated in euros, all taxes included, excluding shipping and transport costs, which are identified separately. Lumière d'Ailleurs reserves the right to modify its prices at any time. Products already ordered will be invoiced on the basis of the rates in effect at the time each order is registered.
Article 5 – Order
Each order, to be taken into account, must be validated by the Internet user and reiterated by the Internet user. In addition, orders are considered irrevocably issued and accepted after sending by the company Lumière d'Ailleurs to the Internet user, electronically, an acknowledgment of receipt of order in accordance with the applicable regulations. After this confirmation, no order cancellation is possible.
Article 6 – Availability
The products and prices are valid as long as they are visible on the site accessible at the address "https://lumiere-dailleurs.myshopify.com/" and within the limit of available stocks.
Article 7 – Delivery costs and deadlines
As an indication, preparation and shipping times are 2 to 3 days + postal delivery times (excluding weekends and public holidays). We cannot be held responsible for delivery delays due to La Poste. Please note: during sales, special offers or holiday periods, these times may be extended. They may be around 7 working days. Shipping costs are automatically calculated and added to the amount of your order when you check out Metropolitan France and Corsica: - Orders over €70 of purchases: FREE - Orders under €70 of purchases: €5
Article 8 - Returns
Please note that customizations and custom creations do not allow you to exercise your right of withdrawal (customization and custom creation means any item made to your specific request, and which is not available as is on the e-shop) You have 14 days upon receipt of your order to exercise your right of withdrawal. To do this: - the item must not have been worn and must be intact - the packaging must be kept You are strongly advised to proceed with a tracking service. Without proof from you of sending the goods, and in the event of loss of the goods, we will not be able to proceed with the refund
Article 9 - Refunds
The refund will be made within 14 days following your notification of return, provided that the goods have been received. It will be made via the payment method used at the time of your order, or by check.
Article 10 - Intellectual Property
Under no circumstances is the Customer authorized to download or modify all or part of the Site and in particular its content (listed products, descriptions, images, videos, etc.). This Site or any part of this Site must not under any circumstances be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of LUMIERE D'AILLEURS. In general, all copyrights, trademarks and other distinctive signs and property or intellectual property rights appearing on the Site will remain the full and entire property of LUMIERE D'AILLEURS. The Customer is therefore required to respect intellectual property rights and may not use the trademarks appearing on the Site and on the Products where applicable, or register a trademark that would be detrimental to the rights holder, unless otherwise provided in the contract. The same applies to any other intellectual property right.